Shipping

Shipping

Shipping is a thorn in our side. And in yours. So we do our best to make it as painless and fair as possible.

After your initial investment, we won’t ever tell you what colours or products you need to order or how much. That’s up to you—you know your customers best!

In order to keep shipping affordable for the retailer, TFPC absorbs any shipping costs over and above the percentage rate charged (see below). The great thing about this is that you can count on a consistent profit margin, unaffected by fluctuating shipping costs.

The thing is, the smaller an order the more expensive shipping costs generally are. This is especially so in winter when small orders must be shipped standard overnight to avoid freezing (regular orders in Canada are shipped ground with heated trucks [see below]). That means that the portion of shipping costs that TFPC is subsidizing increases exponentially.

For this reason, to qualify for the percentage shipping fee, we require a minimum purchase of $300 (spring, summer & early fall) or $500 (winter months: November-March) with each order. Orders of less value can be requested, however retailers will be charged the actual cost of shipping.

We charge 7.5% (on the subtotal of invoiced value) on all shipments within the Canada. This is only a portion of the actual cost of shipping. We subsidize the rest to a) keep shipping affordable for you and b) give all our Canadian retailers, regardless of location, the same potential profit margin.

Our shipping practices: 

We ship by ground.

We use two companies to ship FAT Paint by ground to your store.

  • In spring, summer, and fall we use FedEx Ground for most shipments. Sometimes we’ll opt for Manitoulin Transport if a FedEx quote comes in too high.
  • In winter, we use Manitoulin Transport for those shipments traveling to or through cold weather regions because they have temperature-controlled trucks. If you’re only one shipping day away however, FedEx usually works just fine. Regardless of the season, if your order exceeds 20 boxes, we will send it on a skid via Manitoulin Transport.
  • EXCEPTION: In winter when temperatures are below freezing, small (i.e., one-two boxes) will be shipped Standard Overnight via FedEx Express.

We ship all orders within one work week.

We know you want your order fast. And we want you to have it fast too!

  • All orders leave FAT Paint headquarters within one work week of being placed, however orders are often out the door in 2-3 work days. You will receive your order within two weeks of placing it.
  • If circumstances prevent us from shipping your order on time, we will contact you immediately to communicate shipping status.

We are committed to damage-free delivery.

To ensure that your order arrives damage-free, we:

  • Use a hybrid plastic paint can with a metal rim and top to minimize denting.
  • Use MDF inserts on the tops, bottoms and middles of boxes with cans to stabilize your shipment.
  • Place each individual pint and quart in a plastic bag. If a can is damaged during transport, the bag will prevent damage to other cans in the box.
  • Pack boxes tightly to minimize product movement.
  • Affix FRAGILE labels to boxes.

Exchange Rate 

Regardless of which side of the border you do business in, all retailer invoice totals are priced in Canadian dollars. American retailers will be charged in Canadian dollars however the transaction is converted into the equivalent in US funds by the credit card company.

US retailers, however, benefit from the low value of the Canadian dollar—or “Loonie” as we Canucks like to say. Obviously the rate fluctuates daily but, if recent history prevails, you should expect the Loonie to stay well below par for some time (it currently sits around $0.80). That translates into larger profit margins for you compared to your Canadian counterparts. As long as the Canadian dollar is valued at approximately $0.90 to the US dollar or less, the total cost of the invoice (product plus shipping in Canadian dollars) should always be less than total cost of product alone in American dollars.

Now, that’s pretty awesome, eh?

Our shipping practices:

We charge 14-16% (on the subtotal of invoiced value – percentage range is due to fluctuations in the exchange rate) on all shipments within the United States. This is only a portion of the actual cost of shipping. We subsidize the rest to a) keep shipping affordable for you and b) give all our American retailers, regardless of location, the same potential profit margin.

1.   We ship via FedEx.

We use FedEx Ground for most of our shipments. If your order exceeds 20 boxes (more than double the initial investment outlined on Page X), we may opt to send it on a skid as freight.In the winter months, we ship FedEx 3-Day Economy, which diminishes the likelihood of frozen product landing at your door.

2. We ship all orders within one week.

We know you want your order fast. And we want you to have it fast too! All orders leave FAT Paint headquarters within one week of being placed with a tracking number, which we will share with you. You will receive your order within two weeks of placing it.
If circumstances prevent us from shipping your order on time, we will contact you immediately to communicate shipping status.

3. We are committed to damage-free delivery.

To ensure your order arrives damage-free, we:

  • Use a hybrid plastic paint can with a metal rim and top to minimize denting.
  • Use MDF inserts on the tops, bottoms and middles of boxes with cans to stabilize your shipment.
  • Place each individual pint and quart in a plastic bag. If a can is damaged duringtransport, the bag will prevent damage to other cans in the box.
  • Pack boxes tightly to minimize product movement.
  • Affix FRAGILE labels to boxes.