Shipping

Shipping

Shipping costs are a thorn in all things FAT. So we do our best to make it as painless and fair as possible.

In order to keep shipping affordable for the retailer, TFPC absorbs any shipping costs over and above the percentage rate charged (see below). The great thing about this is that you can count on a consistent profit margin, unaffected by fluctuating shipping costs.

Here’s the thing though: the smaller an order the more expensive shipping costs generally are. This is especially so in winter when small orders must be shipped standard overnight to avoid freezing (regular orders in Canada are shipped ground with heated trucks [see below]). That means that the portion of shipping costs that TFPC is subsidizing increases exponentially.

For this reason, to qualify for the percentage shipping fee, we require a seasonal minimum value with each order of $300 (spring, summer & early fall) or $600 (winter months: November-March). These values represent the cost of an order before any applicable taxes are applied.

Orders below seasonal minimum can be requested. We never say no to an order! Please be aware however that for orders valued below the seasonal minimum, retailers will be charged the actual cost of shipping.

NOTE: Scroll to the bottom of the page to find our Damage in Shipment Policy & required Report Form

To determine the shipping fee for our Canadian retailers, we charge 7.5% of an invoice’s subtotal (this will increase to 8.5% on November 1st, 2018). This is only a portion of the actual cost of shipping. We subsidize the rest to (a) keep shipping affordable for you and (b) give all our Canadian retailers, regardless of location, the same potential profit margin.

This fee is in affect all year round, regardless of the increased cost of winter shipping.

For example: if the subtotal of an order is $1,000.00 shipping will be $75.00, for a total before applicable taxes of $1075.00 (or $1085.00 after November 1st, 2018)

We ship by ground.

We use two companies to ship FAT Paint by ground to your store.

  • In spring, summer, and fall we use FedEx Ground for most shipments. Sometimes we’ll opt for Manitoulin Transport if a FedEx quote comes in too high or if the order is especially large.
  • In winter, we use Manitoulin Transport for those shipments traveling to or through cold weather regions because they have temperature-controlled trucks. If you’re only one shipping day away however, FedEx usually works just fine.

EXCEPTION: In winter when temperatures are below freezing, small (i.e., one-two boxes) will be shipped Standard Overnight via FedEx Express.

We ship all orders within one work week.

We know you want your order fast. And we want you to have it fast too!

  • All orders leave FAT Paint headquarters within one work week of being placed, however orders are often out the door in 2-3 work days. You will receive your order within two weeks of placing it.
  • If circumstances prevent us from shipping your order on time, we will contact you immediately to communicate shipping status.

We are committed to damage-free delivery.

To ensure that your order arrives damage-free, we:

  • Use a hybrid plastic paint can with a metal rim and top to minimize denting.
  • Use MDF dividers to separate cans and stabilize your shipment.
  • Place each individual pint and quart in a plastic bag. If a can is damaged during transport, the bag will minimize damage to other cans in the box.
  • Pack boxes tightly to minimize product movement.
  • Affix FRAGILE labels to boxes.

Regardless of which side of the border you do business in, all retailer invoice totals are priced in Canadian dollars. American retailers will be charged in Canadian dollars however the transaction is converted into the equivalent in US funds by the credit card company or PayPal.

US retailers, however, benefit from the low value of the Canadian dollar—or “Loonie” as we Canucks like to say. Obviously the rate fluctuates daily but, if recent history prevails, you should expect the Loonie to stay well below par for some time (it currently sits around $0.80). That translates into larger profit margins for you compared to your Canadian counterparts. As long as the Canadian dollar is valued at approximately $0.90 to the US dollar or less, the total cost of the invoice (product plus shipping in Canadian dollars) should always be less than total cost of product alone in American dollars.

Now, that’s pretty awesome, eh?

To determine the shipping fee for our US retailers, we charge 14-16% on an invoice’s subtotal (rates subject to change, dependent on the exchange rate). This is only a portion of the actual cost of shipping. We subsidize the rest to (a) keep shipping affordable for you and (b) give all our American retailers, regardless of location, the same potential profit margin.

This fee is in affect all year round, regardless of the increased cost of winter shipping.

For example: if the subtotal of an order is $1,000.00 – and assuming a 16% shipping fee – the charge for shipping will be $160.00, for a total of $1,160.00. Note that these are in Canadian funds (see information on the exchange rate above).

We ship via FedEx.

We currently work with a shipping agent in Blaine, WA, called Propack. Through them, all of our US shipments are sent via FedEx Ground or FedEx Economy.

If your order exceeds 25 boxes, we may opt to send it on a skid as freight. In this instance, we leave the carrier choice to ProPack.

In the winter months – for those shipments traveling to or through cold weather regions – we ship FedEx 1, 2 or 3-Day Economy. This minimizes the shipment’s exposure to below-zero temperatures and diminishes the likelihood of frozen product landing at your door.

We ship all orders within one week.

We know you want your order fast. And we want you to have it fast too! All orders leave FAT Paint headquarters within one week of being placed. You will receive your order within two weeks of placing it. Usually however, orders leave our shop within 2-3 business days.

If circumstances prevent us from shipping your order on time, we will contact you immediately to communicate shipping status.

We are committed to damage-free delivery.

To ensure your order arrives damage-free, we:

  • Use a hybrid plastic paint can with a metal rim and top to minimize denting.
  • Use MDF dividers to separate cans and stabilize your shipment.
  • Place each individual pint and quart in a plastic bag. If a can is damaged during transport, the bag will minimize damage to other cans in the box.
  • Pack boxes tightly to minimize product movement.
  • Affix FRAGILE labels to boxes.

Navigate to the next section to find our Damage in Shipment Policy & our required Report Form

 

When making a DAMAGE CLAIM the following form must be completed and submitted to us at TFPC. The form is a fillable PDF and should be compatible with most computers. To complete:

  • Download and save to your computer
  • Complete – because it’s fillable, simply use your mouse to navigate around the document and key in the relevant information.
  • Save again to your computer, re-name the file to include your business name and the date of submission, attach to an email and send it to [email protected]

Refer to the Policy above as it should provide you with the specific information you need. Feel free to contact us if further clarification or direction is required: 604.527.2032